Investing in managed IT services is critical to your company’s success as you need your equipment to operate efficiently and effectively. If you fail to keep up with updates, back-ups, patches, etc., you run the risk of underperforming hardware or infected software. All of this can be costly, which is why you need the right partner in IT service management.
Solutions IT offers a range of Prepaid support hours packages giving organisations the ability to pre-pay for support at a significantly discounted hourly rate. This allows you to better control budgets, reduce the need for individual invoices whilst providing you with priority service for regular or ad hoc support.
Prepaid support hours can be used for a variety of services including:
Prepaid hours can be utilised on an as needed basis for any IT support work whenever you require us.
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Solutions IT staff can provide basic training such as network administration or Apple configurator training. Prepaid hours can be utilised for these services.[/text-with-icon]
With Prepaid support hours you can call our servicedesk for phone and remote support that can be deducted from prepaid support hours.[/text-with-icon]
You can engage us to come onsite to perform regular scheduled support work. Prepaid hours can be used to pay for regular scheduled visits however organisations looking to schedule regular support visits should consider our alternative support package tailor made for scheduled support. For more information please contact us and request information on Scheduled support and Proactive monitoring.[/text-with-icon]
Your prepaid support hours can be utilised for the installation of hardware such as computers, printers, iPads, etc. or software such as new applications or iPad apps. Some hardware and software such as server migrations and network upgrades require specialist skillsets and a higher level resource. Prepaid hours can still be utilised for these projects however a multiplier may be applied to account for a higher level support engineer.[/text-with-icon]
You will be invoiced for each block of Prepaid hours in advance. Once your prepaid hours have been purchased you can begin using them. General guildlines of how prepaid hours work are as follows:
Using Hours
Each time you engage us to do work for you either remotely or onsite we will fill in a ticket in our Job system detailing the work completed and how many hours were used. Hours will then be deducted from your prepaid balance.
On a regular basis you will be sent a report of hours used.
When you are nearly out of hours we will notify you at which point you can elect to buy more hours.
When it comes to IT, our support staff have years of experience, and understand the importance and urgency of keeping your systems up and running. Your organisation’s operational processes, personal data and daily routines depend on reliable, integrated and fully functioning IT infrastructure. Our ICT strategy has a full backup system and a service level agreements in place.
With our IT infrastructure consulting services, we’ll ensure that you make informed decisions on your IT infrastructure. Solutions I.T. provides a range of managed support services:
The support desk can act as the first port of call, and in most cases, can be resolved remotely, saving you time and money. If for any reason an engineer is required onsite, the support desk will schedule a date and time suitable for you.
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In today’s economy, it doesn’t always make sense to keep a full-time IT employee on the payroll if your needs don’t warrant it. We can work with your existing IT departments as an additional resource when needed.
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If you require a regular onsite technical presence, we can deliver a fully scalable onsite support service that is tailored to the individual needs of your organisation.
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We offer a range of prepaid support hours’ packages that allow you to pre-pay for support at a significantly discounted hourly rate. With this option, you’ll enjoy better control over your budget, reduce the need for individual invoices, while also receiving priority service for regular or ad hoc support.
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A pay-as-you go support service for once-off IT support issues. This is perfect if you do not want to commit to a monthly contract, and only pay for the services you need.
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With remote monitoring and support tools, we can oversee various workstations simultaneously. This allows us to resolve IT issues faster with minimal disruption to your productivity.[/fancy_box]
We work to minimise costs and maximise ROI.
Established in 1999, Solutions I.T. has extensive experience working in Government, education and SME markets
Our unique approach means we look at your strategic requirements, both today and in the future, and make sure that the technology fits with your medium to long term objectives.
