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Scheduled, onsite technician support

for when you need it

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Investing in managed IT services is critical to your company’s success as you need your equipment to operate efficiently and effectively. If you fail to keep up with updates, back-ups, patches, etc., you run the risk of underperforming hardware or infected software. All of this can be costly, which is why you need the right partner in IT service management.

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Solutions IT provides a scheduled onsite technician support service for organisations that require a regular onsite technical presence because they do not have a permanent onsite IT resource.

We can deliver a fully scalable onsite support service that is tailored to the individual needs of your organisation.

This includes:

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  • Daily, weekly, fortnightly, monthly or custom onsite support from 8:00AM to 6:00PM
  • Reactive technician visits for critical issues that may occur between regular visits
  • A dedicated Account Manager for every school. This policy enables us to become familiar with your infrastructure, your internal staff and your working environment
  • Independent advice regarding any school IT related matters
  • Complimentary procurement service for all your schools IT needs
  • Our field support technicians are backed by our professional team of telephone and remote support engineers
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Becoming familiar with your IT infrastructure and key members of staff, your technician will be responsible for supporting and maintaining all elements of your IT, implementing solutions as required by you. Typical responsibilities will involve desktop, tablet and peripheral support in addition to server administration and network support.

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Comprehensive managed IT support services

When it comes to IT, our support staff have years of experience, and understand the importance and urgency of keeping your systems up and running. Your organisation’s operational processes, personal data and daily routines depend on reliable, integrated and fully functioning IT infrastructure. Our ICT strategy has a full backup system and a service level agreements in place.

With our IT infrastructure consulting services, we’ll ensure that you make informed decisions on your IT infrastructure. Solutions I.T. provides a range of managed support services:

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Support Desk

The support desk can act as the first port of call, and in most cases, can be resolved remotely, saving you time and money. If for any reason an engineer is required onsite, the support desk will schedule a date and time suitable for you.

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Onsite Managed Support

In today’s economy, it doesn’t always make sense to keep a full-time IT employee on the payroll if your needs don’t warrant it. We can work with your existing IT departments as an additional resource when needed.

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Scheduled Support

If you require a regular onsite technical presence, we can deliver a fully scalable onsite support service that is tailored to the individual needs of your organisation.

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Prepaid Support

We offer a range of prepaid support hours’ packages that allow you to pre-pay for support at a significantly discounted hourly rate. With this option, you’ll enjoy better control over your budget, reduce the need for individual invoices, while also receiving priority service for regular or ad hoc support.

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Ad Hoc Support

A pay-as-you go support service for once-off IT support issues. This is perfect if you do not want to commit to a monthly contract, and only pay for the services you need.

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Remote Monitoring and Support

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Why Solutions IT?

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Best Value

We work to minimise costs and maximise ROI.

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Proven Track Record

Established in 1999, Solutions I.T. has extensive experience working in Government, education and SME markets

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Your Solution

Our unique approach means we look at your strategic requirements, both today and in the future, and make sure that the technology fits with your medium to long term objectives.

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Let’s get started!

Fill in your details & we’ll be in touch
Or give us a call: (08) 6241 2550